Hi Deniz Harputluoğlu

I sent the requested information to support the same day, including screenshots and details, but I haven't received a response. The issue remains unresolved, and I didn't even get an acknowledgment from support.

Best regards.

MM

Hi Marcelo,

Thank you for contacting us. We sincerely apologize for any inconvenience you may have experienced.

Our customer support team has already sent you an email in order to address and resolve your issue.

We kindly ask that you respond to our email at your earliest convenience.

Thank you for your patience and understanding.

Best regards,

Deniz from Nova

Hello again Marcelo Muñiz,

We sincerely apologize for the inconvenience caused by this unfortunate error. Your experience is highly important to us, and we deeply regret any disruption this may have caused. Thank you for bringing it to our attention, allowing us to swiftly address and resolve the issue.

After getting in touch with you, we have thoroughly addressed the problem, and measures have been put in place to prevent similar occurrences in the future. Your feedback is invaluable to us, and we are fully committed to continuously improving the Nova experience for all our users.

If you encounter any further difficulties or have any concerns, please do not hesitate to reach out to us.

We are here to assist you promptly and ensure that your experience with Nova is nothing short of excellent.

Best,

Deniz from Nova