Request: Cancel Auto Renewal on Webpage
u
u630
My Pro subscription has expired and I don't want renew my subscription at the time being. But Nova keeps requesting Pro payment from my credit card (refused by bank risk control). I paid by entering credit card info on webpage and I couldn't find a place to cancel the auto-renewal. So I receieve $39.9 deduction on my credit card from time to time but there is nothing I can do about it. BADLY NEED a feature to cancel Pro Auto Renewal on Nova Webpage!
D
Deniz Harputluoğlu
Hello,
We are extremely sorry for the inconvenience.
Could you please provide us with your receipt and the email address you have used to purchase your subscription, so that we can look into the issue?
You can send the information along with this review at support@novaapp.ai.
Looking forward to hearing from you!
Best,
Deniz
u
u630
Deniz Harputluoğlu
My subscription email address is: signuup@outlook.ie
All 3 payment requests are refused by my bank risk control, so I don't have a receipt yet. But the interception is by chance, if you keep requesting, it might succeed in the end. So please check my account's auto-renewal settings and switch it off.